We ship all orders from our Melbourne warehouse within 2 business days (unless the sun’s out — in which case, someone may have “called in sick” to hit the beach).

Once dispatched, you’ll receive a shipping confirmation email with a tracking link. Click it, refresh it every couple of hours, and watch your scent make its way to you.

Impatient, are we? Fair enough — when tranquility is on the way, time moves slower.

Orders within Australia usually arrive within 3–7 business days after dispatch. International delivery times vary depending on your location and local postal services.

You can view our full Shipping Policy here.

Standard Shipping

 

Standard shipping is $10 on all Australian orders.

Your parcel of calm will usually arrive within 3–6 business days.

If you’re outside a metro area, allow a little more time for Australia Post to find you.

Our WA friends — we see you — please allow up to 7 business days.

 

Express Shipping

 

Need your order yesterday?

We offer Express Shipping via Australia Post for $15 flat.

Expect your parcel in 1-4 business days, depending on your postcode.

 

Our handling time is 2–4 business days (unless the team’s “testing new fragrances” on a beach in Positano).

Once shipped, you’ll receive an email with tracking so you can follow your order from our door to yours.

We sure do. Château Relaxation ships anywhere Australia Post delivers to.

To check for delivery disruptions or service updates, visit Australia Post’s website.

If you need to tweak your order details (name, address, phone number, item selection), email us at hello@chateaurelaxation.com as soon as possible. If it hasn’t shipped yet, we’ll do our best to update it for you.

Why would you want to do that? (We’re not offended… just disappointed.)

If you’re quick and the order hasn’t been shipped yet, email us right away at hello@chateaurelaxation.com — we’ll see what we can do.

Sorry, we don’t accept returns or exchanges for change of mind purchases.

However, if there’s an issue with your order or something doesn’t seem right, please email hello@chateaurelaxation.com or fill out the contact form below. We’ll make it right.

We’re really good listeners — if something’s not quite right, reach out to one of our Château butlers at hello@chateaurelaxation.com.

We’ll do everything we can to ensure your next burn feels just right.