Shipping & Delivery

How can I track the process of my delivery?

We endeavor to get your order out from our Melbourne warehouse in 2 business days (don’t hold us to that, some of us like to call in sick and rather be at the beach) and you’ll be sent an email with a shipping confirmation update - check out the tracking link in there & refresh every two hours for updates. 

How long will it take for my order to arrive?

You’re quite the impatient one aren’t you… Simply put, if you’re in Australia you’ll most likely receive it within  Depending on where your located in the world

You can view our full Shipping Policy here.

Do you offer free shipping?

None of this free shipping over a certain amount, anything you purchase on our site comes with free standard shipping within Australia. Sadly we don’t offer free shipping for our friends overseas, but maybe in the future?

Do you ship internationally?

We ship everywhere that Australia Post currently ships to, to see an updated list of delivery disruptions and service updates click here. 

Returns & Refunds

Can I change my order?

If you’d like to make any changes to your order, including order details such as name, email, phone number, address or change an item - please contact us at hello@chateaurelaxation.com and someone will get back to you as soon as possible.

Can I cancel my order?

Why would you want to do that? It’s alright we won’t hold a grudge…

If you’re quick enough and the order hasn’t been shipped yet - p

How can I process a return?

Sorry, we do not offer refunds or exchanges on purchases for a change of mind. 

If there is an issue with your order or item you have bought from our website, please email us at hello@chateaurelaxation.com or fill out the form below and let us know what the problem is.

What if I don’t like my order?

We’re really good listeners, so if there’s anything wrong with your order at all - please reach out to one of our butlers at hello@chateaurelaxation.com and we’ll endeavor to get back to you as soon as possible.