We ship all orders from our Melbourne warehouse within 2 business days (unless the sun’s out — in which case, someone may have “called in sick” to hit the beach).

Once dispatched, you’ll receive a shipping confirmation email with a tracking link. Click it, refresh it every couple of hours, and watch your scent make its way to you.

Impatient, are we? Fair enough — when tranquility is on the way, time moves slower.

Orders within Australia usually arrive within 3–7 business days after dispatch. International delivery times vary depending on your location and local postal services.

You can view our full Shipping Policy here.

Absolutely. Every order shipped within Australia comes with free standard delivery — no minimum spend required.

Unfortunately, our overseas friends don’t yet qualify for free shipping, but we’re working on it. Stay tuned.

We sure do. Château Relaxation ships anywhere Australia Post delivers to.

To check for delivery disruptions or service updates, visit Australia Post’s website.

If you need to tweak your order details (name, address, phone number, item selection), email us at hello@chateaurelaxation.com as soon as possible. If it hasn’t shipped yet, we’ll do our best to update it for you.

Why would you want to do that? (We’re not offended… just disappointed.)

If you’re quick and the order hasn’t been shipped yet, email us right away at hello@chateaurelaxation.com — we’ll see what we can do.

Sorry, we don’t accept returns or exchanges for change of mind purchases.

However, if there’s an issue with your order or something doesn’t seem right, please email hello@chateaurelaxation.com or fill out the contact form below. We’ll make it right.

We’re really good listeners — if something’s not quite right, reach out to one of our Château butlers at hello@chateaurelaxation.com.

We’ll do everything we can to ensure your next burn feels just right.