Shipping & Returns

Australia

Standard Shipping

Good news — standard shipping is free on all Australian orders, no minimum spend required.
Your parcel of calm will usually arrive within 3–6 business days.
If you’re outside a metro area, allow a little more time for Australia Post to find you.
Our WA friends — we see you — please allow up to 7 business days.

Express Shipping

Need your order yesterday?
We offer Express Shipping via Australia Post for $10 flat.
Expect your parcel in 1-4 business days, depending on your postcode.

Our handling time is 2–4 business days (unless the team’s “testing new fragrances” on a beach in Positano).
Once shipped, you’ll receive an email with tracking so you can follow your order from our door to yours.

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International

Yes, we ship globally — anywhere Australia Post can reach.
There’s a flat international shipping fee of $25 AUD per order.

Transit times vary depending on your corner of the world, but typically take 7–21 business days.
Customs delays may occur, but we promise your scent will be worth the wait.

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Returns

We don’t offer refunds or exchanges for change of mind — scent is personal, after all.

If something’s gone awry with your order, we’re here to help.
Email us at chateaurelaxation@gmail.com
One of our Château butlers will get back to you as soon as possible.